Shipping & Postage Policy

At Vibe and Verse, we want to ensure that your order reaches you quickly and securely. We’re committed to providing a reliable and hassle-free shipping experience, with a focus on convenience and customer satisfaction.

Shipping Service

We ship all orders using Royal Mail Special Delivery, a fast and secure delivery service designed to deliver your order directly to your door.

Free Shipping

Enjoy free shipping on all orders, with no minimum purchase required. We believe in providing an exceptional shopping experience without adding extra shipping costs.

Delivery Time

Most orders are delivered on the next working day. However, delivery times may vary depending on the time your order is placed, your delivery address, weekends, bank holidays, and other circumstances.

Where applicable, estimated delivery dates will be displayed on the product page at the time of purchase.

Delivery Delays

While we always aim to deliver your order promptly, we recommend allowing 3–5 business days before contacting our customer service team regarding a delivery delay.

Delays may occasionally occur during busy periods, weekends, bank holidays, Christmas, or other peak shopping periods.

Same-Day Dispatch

We aim to dispatch eligible orders on the same working day when they are placed before the following cut-off times:

• Monday to Friday: Orders placed by 4:00 PM will be dispatched the same day.

• Saturday: Orders placed by 11:00 AM will be dispatched the same day.

Please note that same-day dispatch and delivery cannot be guaranteed on Bank Holidays or Public Holidays. During these periods, dispatch information may be updated on the relevant product pages.

Postcode Exclusions

Currently, there is no Sunday delivery to the following postcodes:

AB, BT, GY, HS, IM, IV, JE, KW, ZE

DD9–11, DG5–9, FK17–21, KA27–30, KY10, KY14–16

PA20–38, PA41–49, PA60–78, PA80, PH5–9, PH11–13

PH15–26, PH30–50, PO30–41, TD5, TD15, TR21–25

Please be aware that some areas, particularly remote regions such as Northern Ireland, the Scottish Highlands, and the Channel Islands, may experience slightly longer delivery times.

Handling During Holidays & Weekends

During peak periods, including Christmas, public holidays, and major shopping events, delivery and dispatch times may take longer than usual due to increased demand.

We will do our best to keep customers informed of any changes to our shipping schedule. Where necessary, updated dispatch information will be displayed on the relevant product pages.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email or through your order confirmation details.

You can use your tracking number to monitor the progress of your delivery through the Royal Mail tracking service.

Customer Support

If you experience any issues with your delivery or believe your order has been delayed, our customer service team is here to help.

Please contact us at:

[vibeandverse.online@gmail.com]

We’ll do our best to assist you and resolve any delivery-related issues as quickly as possible.

Thank You

Thank you for choosing Vibe and Verse.

We appreciate your business and are committed to providing a smooth, reliable, and enjoyable shopping experience from the moment you place your order until it arrives at your door.